Khan (28 March, 2009)
I have had the misfortune of ordering two products from an online vendor who uses Plimus. In my opinion, this company (Plimus) exhibits gross incompetence and inefficiency - bullshit is indeed appropriate and far too kind a characterization as well. As I type this, I am entering my SEVENTH HOUR of waiting for a "phone call verification" for a $32 online software purchase! What is really pissing me off, is that this is the second purchase I've made from the same online vendor in the last three days, and these two transactions are the only two payments I have made through Plimus. The first purchase was for $35, and it took them an hour to call me. I didn't think they'd pull the same ridiculous verification crap twice, with such a small amount of money, for a purchase from the same vendor they have already verified within the same week. Holding a customer hostage with a 12-hour callback window is absolute BULLSHIT, especially when this process is totally ineffective at preventing fraudulent transactions. And, exactly how is putting a customer through this inefficient, ineffective process for 2 out of 2 transactions "random"? I've already sent a complaint to the online software vendor, and if I can help it, I WILL NEVER purchase another item from an online vendor that uses Plimus as their payment processor. In my opinion Plimus, you suck!
P.S. US resident/citizen, (same) US credit card, (same) US bank, (same) US billing address, (same) US phone number, (same) US computer/IP used for order placement!