Thread: PayPal Sucks

Will are you running your PP under a company? I know on mine they required the business license. Then if they wanted bank statements from the company if memory serves me right you don't have to provide them if you don't have share holders as its not public information and they have no rights to see them. It's been a while since it happened so I can't recall the legal advice I received I just know for me at the time it was easier to have a lawyer handle the process.

here is a number for a guy in reviews might get your foot in the door to help out (402) 935-2333 Luke account reviews remember if you call they are in San Jose California so PST time

Do you think accessing your account from foreign countries other then the one you set it up from might trigger this?

Originally Posted by Will.Spencer

Logitech is pretty darned good!

No Logitech cable routers available here. Just LinkSys and Belkin. LinkSys is even worse than Belkin.

Originally Posted by Mr.Bill

Will are you running your PP under a company?

Yes, this is my business account. I also have a personal account, but I only use it once or twice a year. My business account I use several times a day.

Originally Posted by Mr.Bill

Here is a number for a guy in reviews might get your foot in the door to help out (402) 935-2333 Luke account reviews remember if you call they are in San Jose California so PST time

Mwhahahahahaha! REVENGE!

Originally Posted by Mr.Bill

Do you think accessing your account from foreign countries other then the one you set it up from might trigger this?

It's never been a problem in the past, but it may be a problem this time.

Originally Posted by Charles

No Logitech cable routers available here. Just LinkSys and Belkin. LinkSys is even worse than Belkin.

Awwww... LinkSys has always been good to me.

I have a DLink here that we picked up in Singapore and it works like a champ too.

Originally Posted by Will.Spencer

Awwww... LinkSys has always been good to me.

I have a DLink here that we picked up in Singapore and it works like a champ too.

I've had a) security issues b) connection issues with LinkSys. DLink is okay - my dad uses DLink (he's on ADSL).

iva had problems with paypal in the past, but they got resolved pretty fast to be honest

I've tangled with them myself a few times. The problem is that if you jump through their hoops, as instructed, you might as well bend over and expect to get rammed.

I recently had a claim that said a fee paid by a consulting client was not authorized and they wanted me to provide proof in the form of an invoice and any communications related to the transaction. I gathered all of the info, documented the services provided and even scanned the communications with the client. As soon as I hit the submit button, the full amount was refunded to the client.

I called PayPal and they claim that their records show that someone reviewed my response and rejected my claim because all of the information that they requested, and I provided, could be forged. I called BS on that because the refund occurred immediately upon submitting the information. It was not possible for someone to review my response. They also said it was not possible to reverse the refund.

On top of all of that, the client said he did not know anything about it and he said he never filed the claim. Furthermore, PayPal would no longer allow him to pay me using PayPal, so he wrote me a check. Based upon what I saw, I have to believe the client.

It is futile to use the online resolution center. You might as well stick your face in a bear trap.

Originally Posted by Mr.Bill

Do you think accessing your account from foreign countries other then the one you set it up from might trigger this?

Originally Posted by Will.Spencer

It's never been a problem in the past, but it may be a problem this time.

I've not faced it personally, but I've read in the forums that accessing account from countries other than the one you used while registering causes problem.

Keep em calling (no point in emailing) and hopefully, it will get sorted quickly. I won't say PayPal sucks but yes it can cause big problems at times.

At this point, I am at least as interested in punishing PayPal for their poor customer service as I am in getting my PayPal account turned back on.

I just submitted this article to Article Pool, which will distribute it to hundreds of web sites across the Internet. This will be just one small contribution to damaging PayPal's brand name and hammering eBay's already beleaguered stock price.

PayPal Lies to Customers

PayPal does not read or respond to email from their customers. If you respond to an email from PayPal, you will receive a message that states "We want to help you but we're not able to respond directly to emails sent to this address."

It is appalling that PayPal claims that they are "not able to respond." This conjures up images of hundreds of PayPal employees trying to use Microsoft Outlook but being unable to figure out how to use the pretty icons. Perhaps PayPal should invest in employee training.

PayPal's automated email goes on to say:

"If you can't log in to your account, you'll need to:

1. Go to the PayPal website.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Click "Continue" and follow the instructions."

The trouble is that this is a complete bald-faced lie.

I have spoken with many PayPal customers who have told me the same sad tale: PayPal does not monitor that message queue and they do not respond to customer requests for assistance filed via that form.

Today, I finally had a PayPal representative admit to me that they do not check that queue unless the customer calls them on the telephone.

PayPal was born on the Internet, yet their customer service department is unable to use either email or web forms successfully. The only ways to reach them successfully are telephone and fax.

Unfortunately, PayPal gives their telephone customer service representatives so little authority that they are almost completely useless. The representatives they place on the telephone do not even have the authority to transfer your call to a department that can help you.

Their fax system has worse problems. Numerous PayPal representatives have informed me that it takes 48 hours for them to attach faxes to customer accounts. Once that process is complete, the faxes go into yet another holding queue -- waiting to be read by a customer service representative. Unfortunately, that queue is also not likely to be processed unless you call PayPal on the telephone.

Calling PayPal on the telephone is an exercise in patience. PayPal's IVR (Interactive Voice Response) system is horrible. In my own personal experience, it successfully understands my voice commands less than 50% of the time. The system is totally useless at providing any useful service to the customer and simply adds additional hold time to each call. It is simply a method PayPal uses to discourage their customers from calling.

PayPal's customer service is so horrible that a Google search for the phrase "PayPal sucks" returns 249,000 results. That represents almost a quarter million PayPal customers who are so unhappy with PayPal that they have taken their complaints to the Internet.

PayPal's parent company, eBay, is no stranger to unhappy customers. There are over three million search results for "eBay sucks" on Google. eBay stock is currently priced at less than one-quarter of it's value at the end of 2004.

Until PayPal and eBay understand that they are in the customer service business, their corporate growth will continue to stagnate and their shareholders will continue to suffer the consequences.

Originally Posted by Will.Spencer

Until PayPal and eBay understand that they are in the customer service business, their corporate growth will continue to stagnate and their shareholders will continue to suffer the consequences.

And this is precisely why webmasters like us need to start using alternate services that still allow us to transfer funds between regular bank savings account like Moneybookers, or since they no longer deal with the US, some other global service.

Originally Posted by Will.Spencer

In my own personal experience, it successfully understands my voice commands less than 50% of the time. The system is totally useless at providing any useful service to the customer and simply adds additional hold time to each call. It is simply a method PayPal uses to discourage their customers from calling.

True, true, true, true, true! I thought it was my NZ accent.