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One thing I have to give PP credit for is their fraud protection. Just got a call from them today trying ton confirm a number of purchases made today. They were just trying to insure that it was me making legitimate purchases.
I've found PayPal's Tech Support to be good, but Customer Service typically falls short.
I was really pissed when they made me jump through all kinds of hoops just to prove that a payment made to me was legitimate. I provided all the documentation, a copy of the invoice and e-mails that they requested, just to have them reject it all because they said they could be faked. Duh, if you aren't going to accept the documents you request, they why ask for them?
I always feel that I am right on the edge of canceling PayPal as a payment method on my e-commerce site, but about 25% of my customers use it.
I can't imagine accepting PayPal for real products and services.
I accept PayPal payments for electronic good and automated services -- where my total loss is $0 every time a buyer denies a charge. I never argue over these, because I know that I will never win. I just accept that someone received a free (electronic) product or service from me.
If the products were "real" or I had an incremental cost for each customer, I would be completely outraged at PayPal's complete lack of fiduciary responsibility.
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I swear, by my life and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine.
I buy just about everything using my PP debit though. Reason being I get money back on every purchase. Its like getting a discount on everything I buy. May not seem like a lot, but it accounted for enough for last years vacation.
I used to have problems with PayPal all the time on my business account. Some jackass who was using stolen paypal accounts kept ordering junk through my billing system (believe it or not I ended up finding out who but couldnt' do anything due to the New Zeland / US differences plus the person was a minor but acted like he was 18 when he had services through me. Plus I didn't have anything to hire a lawyer either.)
Anyrate, I had to call paypal like 20 times in order to fix this mess and they refused to listen about who was doing it, I knew from logs who it was based on IPs and they refused to listen still. I told the one rep to shut the fuck up cause he kept babbling on about how paypal will not protect the business but rather the end user. (which is BS they dont' protect you if you bought it). I finally got my point acrossed and got my account back. I ended up having to change all my billing system packages around to stop it from happening. Since then I have only one problem where PayPal overdrafted and caused me to bounce my checking. They refunded my account but forgot to cover the overdraft fee.
Many affiliate marketers have had problems with PP and recurring billing products. My advice is to use cheque or some other for of payment. If you are promoting membership sites. I have never had problems with PP. But I don't use them as a seller (or affiliate). I usethem for only buying things.