Is it very important for you that your site has a good reputation ? Or don't you care that because of some of your actions or that of your team your site reputation decreases and at some point people speak bad of your site because of some actions made by you or your staff.
I personally care alot of reputation, it shows you listen to people who are not member on your site, you care for there opinion, you don't do things you know will turn out to give a bad effect. Even if your action does bring your site success but makes a few suffer I would not do it. Either all members pleased or close to that before we undertake an action I would say. But in some cases people have to adept like if we switch style.
What do you think ?