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Thread: How to run your moderators.

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  1. #1

    How to run your moderators.

    This what i saw on a large forum, and this is what i have learnt from it.

    1. Don't have Too Many Mods

    A big board what I was on had over 50 moderators this is too many. It wouldn't up being a board within a board. Moderators are picked because they are heavily active in the board. The moderators were too busy fighting amongst themselves to properly run the board. The board I was on has literally lost dozens of fantastic moderators to in-fighting. All of these could have been avoided if the owner had stepped in in a timely manner.

    2. Stay Involved

    The owner of the board in question basically quit being involved with the board. He decided that he wanted the board a source of income rather than a hobby. There is nothing wrong with that, in fact, I think that what of most forum owners want. However, You need to stay in touch with the board.

    3. Keep Your Mod's Informed

    Mod's can't do their job if they are not aware of "special circumstances". If you make a special exception allowing a user to "break the rules" mods need to know that. If they don't...don't blame them for moderating that person.

    4. Spell Out Your Rules Clearly

    Rules are rules. Mods have nothing else to go by. When rules are loosely followed, moderators are stuck and don't know what to do. During my time on the board,i saw the users trying to find a way out of the rules.

    5. Talk To Your Mods

    If you have an issue with a moderator, approach them and discuss it. The biggest way to loose a good moderator is to react when you should inform. If you think a moderator is acting inappropriately send them a PM to clear things up.

    6. Respect Your Mods

    Never, ever, trash your mods in public. See number 5. If you think a moderator has wronged you, you need to clear the air with them in private, not in public. In public, support your mods.

    7. Give Your Mods Breaks

    On an active forum,with mods, sometimes they get too involved. Let them have a break when they need one.

    8. Be careful of over moderation

    On a board with 50 moderators, you cannot afford to allow every moderator to remove whatever they want. You're just asking for cries of over-moderation. The board I was on did exactly that. If someone found offense with a post it was removed, period. At some point you have to say "hey this is ok". Otherwise your forums are reduced to only hello threads.

    9. Respect Your Past

    The board I was on was taken over by a third party. 3 years later, there is exactly 1 original moderator left. The rest have been either removed or driven out. If a board is popular it is popular because of the staff.You have to remember that the board you bought got popular in the first place because of a good staff.

    10. Last point

    Respect. You have to treat your staff the same way you would tree an employee in real life. Go back through the points. If you were a manager in a company, they would all fit. Treat your forum as a business with employee's (mods) and customers (users).

  2. #2

    Re: How to run your moderators.

    I agree with pretty much all that has been said in that... very useful tips, thanks for sharing.

  3. #3

    Re: How to run your moderators.

    Nice share. I will be able to utilize this information very well.

  4. #4
    Those are very good points to follow by. Very good points, and I follow these as well, if there is anything you forgot to mention, is probably the most important thing of all...Pick your mods carefully! If you do not do this you could jeopardize your entire board. I joined a forum with an owner like this, let almost anyone have staff at the hint of becoming it. I never asked, but got to mod, head mod, and admin, now I'm retired. Hacking kept occurring and still do on the board, one time all but 600 of the posts were lost for good. I did most of my time as mod removing threads, stopping trolling, and managing the ban list, and most of all stopping the hacks with what little power I could do as a mod. An owner of the forum should only pick that he/she would trust his/her car or credit card info with. I say if you can't trust a person with those 2 things, they should not be staff.

  5. #5
    tis is very good advice - I already do a lot of it but willtake a few pointers from it.

  6. #6
    I like this. thanks for the tips. ill keep this in mind

  7. #7
    Ah this is so true. I guess that's why everyone at AB gets along. All the staff mingle well with each other, and with the members. It's all important, because moderators are a very important part of the board! But if it does get too crowded, and a little too feisty, things can go wrong O.o

  8. #8
    Thanks for the tips, I know this will help alot of people.

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