WHT Special Offer!
Outsourced Help Desk Support from $149[/FONT]


Superior Support - Superior Service[/FONT] using your helpdesk at the Best Prices imaginable - Exclusive offers to Web Hosting Talk (WHT) members only!
[/FONT]Proactive Server Management provides high quality transparent outsourced technical support services to web hosting companies around the world.
If you are in need of professional, experienced, trustworthy staff to handle your support tickets, Proactive Server Management is here to help.
We will use your own helpdesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support.

Help Desk Support Plans



  • 24x7x365 Support Coverage
  • Unlimited Tickets
  • Anonymous Helpdesk Support
  • 24/7/365 Admin Availability
  • Complete Transparent Support
  • Friendly Staff
  • Installation of basic 3rd Party Software/Scripts
  • Server Software Patches & Upgrades
  • L1 and L2 tickets handled
  • Basic L3 issues handled
  • Escalation To Data Center
  • Most Linux OS and related control panels covered
  • Customized Requirements
  • And More - Just like having your own support team!!




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WHT - HD Starter Support

- Anonymous Helpdesk Support
- Up To 3 Servers
- 24x7x365 Support Coverage
- Unlimited Tickets
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
Reg $249 ------------SPECIAL------> $149 info - Order Now


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WHT - HD Basic Support

- Anonymous Helpdesk Support
- Up To 5 Servers
- 24x7x365 Support Coverage
- Unlimited Tickets
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
Reg $399 ------------SPECIAL------> $249 info - Order Now


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WHT - HD Standard Support

- Anonymous Helpdesk Support
- Up To 10 Servers
- 24x7x365 Support Coverage
- Unlimited Tickets
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
Reg $699 ------------SPECIAL------> $499 info - Order Now


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WHT - HD Premium Support

- Anonymous Helpdesk Support
- Up To 25 Servers
- 24x7x365 Support Coverage
- Unlimited Tickets
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
Reg $1499 ------------SPECIAL------> $1199 info - Order Now


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WHT - HD Unlimited Support

- Anonymous Helpdesk Support
- Unlimited Servers
- 24x7x365 Support Coverage
- Unlimited Tickets
- 60 minute Response Time (average 15-30 minutes)
- Basic 3rd party software support
Reg $2499 ------------SPECIAL------> $1999 info - Order Now


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Why Proactive Server Management?
a Proaxxs Company

We provide high quality technical support services to web hosting companies around the world. Our L3 admins all have a minimum of 4 years experience. If you are in need of professional, experienced, trustworthy staff to handle your admin tasks, we are here to help.

Proactive Server Management, a Proaxxs company, which has existed in its current form since 1999 - with our brands and businesses being around since way back in 1982, when we opened a brick & mortar business….…So needless to say, we do know this business from hosting
to dedicated servers to outsourced support services, and more. You could say we have been around the block a few times and know how it works and what is expected.

We have probably been in the same boat as many of you have, trying to decide on who to work with and trust to manage their servers…..
We understand! Think of it as hiring your own employees – All successful businesses do……...


We’ve been there, done that - Up until 2008, we had also used outsourced, and remote techs ourselves, and quite frankly could never quite find the right mix – We have used some of the low priced services, high priced services, so-called largest, oldest, and self-proclaimed best SMC's, and we didn't see much difference in service between most, with the exception of the "cheap" SMC's, which failed us in most cases. These may be good for some, but they did not live up to our expectations. Because of this, we saw a need in the marketplace to offer a High quality, Efficient Service!
We have our own full time techs that are ready and eager to help you in any way possible!

We have a plan for just about anyone, including hourly admin work, web hosting resellers, dedicated resellers, vps owners, providers, plus semi-dedicated teams, and even dedicated teams. If you don’t see what you want, please contact sales.

High quality, efficient service - If you are looking for someone to take care of your servers, we can do that in the most efficient way.
Our expert techs can take care of your servers and/or tickets efficiently - For outsourced support, we can use your own helpdesk to take care of your tickets. The replies will appear as if it comes from your support department. Our team provides Level 1 to Level 3 support via your helpdesk system 24 hours per day, 7 days per week.

Top-notch support that is second to none - Unlike many small businesses, we have the resources in place to provide the same level of service no matter how slow it is in the market place - in other words we are not going to disappear overnight, like you may have seen others do. By running our business the way we have, we have succeeded by offering great services at competitive pricing, and by backing our services with top-notch support, and customer service that is “second to none” We guarantee that your satisfaction will always be our number one priority……….. Because We Care!


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Proactive Server Management is a Proaxxs Company

Most recent WHT Recommendations
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Proaxxs since 05/28/2010 - Web Hosting Talk
I have a lot of free time. Thanks Proaxxs.net - Web Hosting Talk



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Thanks for taking a look at what we have to offer!

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