In order to best resolve issues with the translation script, it helps if you post as much relevant information as possible in your trouble report.

This data usually includes:

  • The URL of the site you are translating
  • The URL to a copy of version.php running on your site (See the Troubleshooting Tips for a copy of this on-line program.)
  • Does the issue affect Google Translate, Yahoo Babelfish, or both?
  • What hosting company is your web site hosted at?
  • Which version of the Translation Script are you running? (Look at the top of translate/translate.php)
  • What version of Apache are you running? (1.3 or 2.x)
  • Does your Apache configuration have mod_rewrite enabled?
  • If you are calling the script from html files, is your Apache configured to support PHP code embedded in html files?
  • Does your host support cURL?
  • Is PHP safe_mode disabled on your host?
  • What HTML/JavaScript/PHP/etc... code are you using to call the script?
  • What error messages are you seeing in your Apache server logs?
  • What error messages are you seeing when you try to translate a page?

The more information you give us, the more quickly we can help you to resolve your issue.