I can't just be focusing on 1 project a day.
I don't just jump straight into coding/design.
There's a lot of planning and sketches done on my sketchbook too.
Most of my clients are small businesses in Singapore who know nuts about the internet.
Some even type www.domainname.com at Yahoo search bar instead of entering keywords.
So its better to handle each project with care and build up your relationship with them.
You are not just merely a designer/developer.
You are their consultant too.
In fact, I wasn't even after a full time job.
The agreement over the email and phone was for me to work on a project they need done.
So I was taken back by the sudden criticism directed to me at that time.