I am a customer of Serverloft myself, been with them for about 9 monts. There prices are very resonable, but I can confirm that they hardly provide any support.
I you have the resouces and knowhow how to manage a server, Serverloft is a valid option. If, on the other hand, you are not in the postition to manage your server you had better look somewhere else.
Yet, I would like to share a trick with you. If you manage your server with Cpanel, then you can open a ticket with Cpanel. From my experience the Cpanel staff is very helpful, and as long it is not purely related to Serverloft interface stuff, they likely help out.