There has been alot of discussion over the past few months in regards to Hosting Ethics. Ethics are what seperates a true host from a fly-by-night scam. I am posting this in effort to help potential hosting start-ups. I eventually would like to start up a firm dedicated to hosting ethics, but there has been alot of fight back from the Hosting Community.
I would now like to publish a guideline to hosting ethics.
- Under no circumstances are you to ever release ANY customers information to a 3rd party.
- If you post reviews on your site, make sure that you have the express written concent of your customers to use their name and/or domain name.
- Current and Former customers data should be treated the same. You should never sell your former customers data just because they moved on.
- You should require any 3rd party who for some reason needs access to customer data (such as law enforcement) sign a Non-Disclosure agreement.
- If you have one, please follow it. I see hundreds of complaints per week that a host is refusing a refund. There are very few reasons why a refind should be refused (all should be outlined in your refund policy). Some reasons include;
Written Terms of Service
- Charge Backs
- Violation of Terms of Service
- Cost of Domain
- Have one and enforce it. You should check with your host to see if they will suppily a template or for permission to re-brand theirs.