first post, sol i am happy that i am part of your community
On the subject now.
I signed up with smowtion, but i can see a message asking about "fiscal informations" before they can send the payment. I searched there site for a form to complete or whatever, but nothing. Anyone knows what i should do with that? I am living in Europe and the payment is with paypal.
I sent them a message about 5-6 days ago about it, but still no answer :/
It's quite common not hear from them even if you write to Smowtion. They also close tickets without responding or taking any action.
Smowtion customer service has been steadily decreasing over the least 4 month, happily iI still got payments, but all the info in Smowtion Control Panel is obsolete.
I have indications it will get worse with them. Today, after a looong period of waiting in the approval queue they declined all submitted proxies without giving notice. Moreover, they put an exsiting proxy on a list where they will no longer server ads.
Better have a plan "B" and look for alternatives in time. What worries me is the state in Smowtion Control panel with inaccurate detais for payments, closing ticktes without action or response, not responding to emails, and recently delayed or missing payments.
Thank you Habaku for your fast reply
I am one of the -happy banned owners without reason or response from google Group-, so i had to look for new affiliate networks. So far, only smowtion was good enough (Clean ads-value-CPM+CPC model-online payment), and the biggest "problem" is my site "language".Not many networks accept sites that don't use English as primary language. (Mine is Greek). I am open to new suggestions tho
I can confirm what you are saying about the control panel, but for now...I just hope that there will be no problem with payments
Ok, It's time that I wrote a review of my experience with them.
They are probably the worst ad company I have every used. This ranges from their minimum payout rules, their ticket and support network and the actual service which they offer.
I have submitted many support tickets and they haven't replied to a single one in over 2 months, the amount they pay is next to nothing. Sites like Adversal or Adbrite pay much more than Smowtion, and generally supply better ads.
This ad company is so much worse than all of the other companies out there I am surprised why any one uses them, but it's quite noticeable how only the new proxy owners use them...
If you are a proxy owner do not use this company.
I couldn't agree more. Also see this: Smowtion deleting all my proxies
They have been putting on hold ads for my top proxies for unclear reasons, and no matter if you send them tickets or mails: No response, no action, no nothing.
And remember, there payment and control anel including earning stats is out of sync as well. They are the worst company to deal with. Support is a nightmare, and the so called account manager couldn't be more arrogant.
Honestly, the next thing I expect from them are bans from whatever reasons they will not state either. I futher believe by 18 months at the latest they will be out of business.
Kovich, a long time wrote an interesting thread why he doesn't trust them when for most peole the sky was blue with Smowtion. He was right, thought his arguments didn't seem conclusive at that time.
Basically, he found out that there addresses and contact details are spread about continents. Thus, it would be very difficult to get hold of them should they turn out to be a gigantic scam.
For the time being they are only a desaster to work with, but I would be really careful.